Terms and Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the website Decortrail marketplace platform - www.decortrail.com , (hereinafter referred to as ‘DÉCORTRAIL’ or‘us’ or ‘we’). It is owned by DÉCORTRAIL India Private Limited, having its registered office at D-81 Hosiery Complex, Phase-2, Noida-201305, Uttar Pradesh, India. Your use of the services and tools are governed by the following terms and conditions as applicable. These terms and conditions including the policies constitute your binding obligations, with DÉCORTRAIL. These terms and conditions would be applied fully and would affect the use of the website.
The following terms and conditions apply to all the orders placed by the customer (hereinafter referred to as ‘you’) at DÉCORTRAIL. By using DÉCORTRAIL, its mobile website and/or placing an order, you agree to be bound by the terms and conditions set out herein. Please make sure you have read and understood the Terms before placing your order. This website is open to use by all who have the capacity to enter into a contract under Indian Contract Act, 1872 and can thus use and transact on DÉCORTRAIL.The inclusion of any products or services on DÉCORTRAIL at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend and/or modify the present Terms from time to time and without prior intimation to you. The version of the applicable Terms will be those at the time that you place on order with and on DÉCORTRAIL.

Once you have placed your order, and if you have supplied us with your email and contact number, you will receive an email confirmation as well as a text message on your mobile number as provided to DÉCORTRAIL. If we are unable to confirm your order, you will be notified of the same at the earliest opportunity. If we receive your payment, we will attempt to process the refund using the same method as used for payment.

All materials on the website including but not limited to images, video clips, content, layout descriptions are protected by copyrights, trademarks, and other intellectual property rights which vest exclusively in the owners of DÉCORTRAIL. The owners of the website own all the content and information on the website. All intellectual property rights, remain exclusively with Decortrail India Private Limited. Any use of DÉCORTRAIL or its contents and/or any of its information, including copying or storing such content in whole or part, in any manner whatsoever is prohibited without the permission of DÉCORTRAIL.

The prices displayed on DÉCORTRAIL includes Goods and Service Tax (GST) and/or any other indirect tax but it does not include the delivery charge. In an event the GST rates as applicable on the date of order is changed after the order has been made, the change will be reflected in the price of the items without notification to you.


The delivery charge for the orders shall remain same regardless of the weight and size of your order. The cost and delivery charges will be categorically mentioned in the billing details during the check-out process. Our standard delivery charges are fixed, which are subject to change without prior notice. If we are unable to delivery your order in full at one time, and it takes more than one delivery, we will not be adding any additional charge for subsequent delivery.

We exercise utmost diligence in accepting orders and processing them and endeavor to deliver the order all over India in accordance with the delivery option you have selected. The orders are dispatched in the fastest possible time. We aim to deliver the orders within 2-3 working days, once the order is confirmed, unless otherwise agreed upon. In any event, the maximum time of delivery will not exceed 10 days.


Once an order is placed, you will receive an email confirmation as well as a text message on your mobile number as provided to DÉCORTRAIL confirming the expected date of delivery.

The order can be cancelled, when placed until dispatched and if payment has already been made, you shall get the refund within 4-5 working days.


If you wish to return your order, please contact us at support@decortrail.com. We will handle your return or instruct you on how to proceed; and return the item(s) to us within 2 days of receiving. We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 4-5 days of receiving your cancellation intimation provided we have received the items or proof of you having sent back the items. The returns are accepted only if the product is not used and the tags are intact.


In case you have made payment upon delivery the refund will be processed to a valid bank account and that you will bear the cost of applicable bank charges. If the product is defective, please promptly notify DÉCORTRAIL and return the item to us. We will, for any products deemed defective provide a full refund subject to evidence that the product, as received, was faulty.

You can pay for the goods you have purchased using the following methods-

Credit Card or Debit Card- You can place your orders using a valid credit card or debit card. DÉCORTRAIL reserves the right to check the validity of the credit card or debit card, its status in relation to the order value and whether the address data provided of the purchaser is correct. The order may be refused depending on the result of these checks.

Cash on Delivery- You can also choose to pay via Cash on Delivery upon the receipt of goods.



For more information on how we process your payments, kindly check the policies of our payment partners, Cashfree.

The purchaser and the visitors of the website are expressly restricted from the following activities-

Publishing the website material on any other media

You are restricted from copying, reproducing, uploading, posting, transmitting or distributing any material of the website by any method and one should not assist others also in doing so.

post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services,

act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the website, or which impacts the security of the site,

You are restricted from employing any device or attempt to use any engine, software tools, agent, or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 

You are restricted from imitating our design of the products and if found legal actions shall be taken.


We reserve the right to immediately bar access to DÉCORTRAIL and close the account of any user who violates this provision or any other provision in these terms and conditions.

If there are defects in the goods you have purchased, DÉCORTRAIL abides by all guarantee regulations. If anyone has a complaint with regard to the product we have supplied, manufacturing damage, damage incurred in transit, please let us know by returning the products as per return procedure in clause 6 and we shall gladly be accepting the feedbacks on the Customer care as well.

Nothing in the terms shall limit or exclude our liability with respect to any matter which would be unlawful for us. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. The maximum liability on our part is only limited to the price of your order.


We are not responsible for indirect losses which are collateral to the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, force majeure, act of god and/or which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

We have undertaken all reasonable efforts to display the product as accurately on the website as possible but the colour/ product look as you see, may differ based on the computer system you use and we cannot guarantee that all the computers will accurately display the colours/ product look. The final product may vary depending on the material used in production.

DÉCORTRAIL reserves the right to assign or pledge to any third party any claim of the payment which may have arisen in relation to the delivery of the products.

If any of the mentioned Terms are disallowed or found to be ineffective by a Court or a regulator then the other Terms shall continue to apply.

The owner of the website can make variations in these terms and conditions anytime.

The products are for the sale in India only, unless otherwise mentioned.

The Terms shall be governed in accordance with the laws in India and the place of jurisdiction shall be New Delhi.

Email : support@decortrail.com

Office Address:
D-81, Hosiery Complex, Phase-II,
Noida – 201305 Uttar Pradesh, India


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