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Shipping Policies

Decortrail India Private Limited (“we” and “us”) is the operator of (https://decortrail.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping costs are already included in the order cost, no extra charge will be incurred by the consumer for shipping. Payment for shipping will be collected with the purchase.

The price displayed along with the product  will be the final price for the customer.

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider

7.1 Goods and Service Tax

GST has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, no cancellations will be accepted.

For all customer service enquiries, please email us at support@decortrail.com

Return Policies

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at support@decortrail.com within two days of receiving the product, with an image of the defective or wrong product. No returns will be processed if the above is not met. After receiving a response, if the return is accepted, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Decortrail India Private Limited
Attn: Returns
RMA #
D-81 Hosiery Complex, Phase-2  support@decortrail.com
Noida, Uttar Pradesh 201305
India

Please note, you will not be responsible for return shipping charges.

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Please Note

● Sale items are FINAL SALE and cannot be returned.
● Cash on Delivery items are FINAL SALE and cannot be returned.

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Decortrail
Email : support@decortrail.com

Office Address:
D-81, Hosiery Complex, Phase-II,
Noida – 201305 Uttar Pradesh, India

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