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Privacy Policy

Introduction

DÉCORTRAIL (the website) understands how important your information is and we completely value your trust in us. We appreciate your sharing of your information with us after careful and sensible understanding. It is thus that we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. By visiting DÉCORTRAIL you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not access our Website. By mere use of DÉCORTRAIL, you consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
Our goal is to provide you a safe, efficient, smooth and customized experience which we are able to secure upon your entering your personal information which is collected and stored in our servers when you access or use the website. There is no anonymity once you share your information with us, though you can access the website without making an account also and we will not even know that. We indicate the fields which are required/mandated and which fields are optional and you always have an option to not provide information by choosing not to use a particular service or feature on the website.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment mode/details, etc.) which can enable setting up a basic free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. DÉCORTRAIL collects no more personal data than is necessary, and only for a legitimate purpose and the data is not retained for a period longer than needed. Through your use of DÉCORTRAIL, we can use your browsing information to assist us in customizing your experience and provide you with the best services.
Like other websites, we use “cookies,” and we obtain certain types of information when your internet browser accesses DÉCORTRAIL. We may use this information for our internal analysis and provide you with location-based services, such as advertising, search results, and other personalized content.
Any personal information provided to or gathered by DÉCORTRAIL under this Privacy Notice will be stored and controlled by DÉCORTRAIL. While all your personal information is secure with us, however, we may be required to share the aforesaid information with government authorities, enforcement agencies and other agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cybercrimes, prosecution and punishment of offences. You hereby agree and consent for DÉCORTRAIL to disclose your information, if so required, under applicable law.
DÉCORTRAIL has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
We show only the last four digits of your credit/debit card numbers when confirming an order, if the said payment mode is applicable. We do however transmit the entire credit/debit card number to the appropriate credit card company for payment processing.
You are advised to take steps to protect yourself against unauthorized access to your account. You should keep confidential your password, and any other credentials used to access your account (your “Details”). The security of your account with DÉCORTRAIL relies on your protection of your Details. DO NOT SHARE YOUR DETAILS. If you do share them with a third party for any reason, the third party may have access to your account and your personal information, and you may be responsible for actions taken using your Details. If you believe someone else has obtained access to your Details, please change them immediately by logging in to your account and changing your Profile settings, and also intimate us immediately.

DÉCORTRAIL gives you access to information about your account, your use and interactions with us for the limited purpose of viewing and, in certain cases, updating that information. Information about you may be accessed by logging into your account with DÉCORTRAIL and viewing the “My Account” tab.

By the use of the website, you consent to the collection and use of the information you provided and the information shall not be disclosed or shared anywhere. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We may need to update our Privacy Policy from time to time, without any notice so please review the policy periodically. The latest version of the Privacy Policy is always available on our website.

If you have any concern about privacy at DÉCORTRAIL, please contact us at the below contact details, and we will try to resolve it.

Name: Decortrail India Private Limited
Address: D-81 Hosiery Complex, Phase-2, Noida-201305, Uttar Pradesh, India
Tel: +918448040767
Email: support@decortrail.com

Return Policies

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at support@decortrail.com within two days of receiving the product, with an image of the defective or wrong product. No returns will be processed if the above is not met. After receiving a response, if the return is accepted, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Decortrail India Private Limited
Attn: Returns
RMA #
D-81 Hosiery Complex, Phase-2  support@decortrail.com
Noida, Uttar Pradesh 201305
India

Please note, you will not be responsible for return shipping charges.

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Please Note

● Sale items are FINAL SALE and cannot be returned.
● Cash on Delivery items are FINAL SALE and cannot be returned.

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Decortrail
Email : support@decortrail.com

Office Address:
D-81, Hosiery Complex, Phase-II,
Noida – 201305 Uttar Pradesh, India

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