Privacy Policy
Introduction
DÉCORTRAIL (the website) understands how important your information is and we completely value your trust in us. We appreciate your sharing of your information with us after careful and sensible understanding. It is thus that we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. By visiting DÉCORTRAIL you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not access our Website. By mere use of DÉCORTRAIL, you consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment mode/details, etc.) which can enable setting up a basic free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. DÉCORTRAIL collects no more personal data than is necessary, and only for a legitimate purpose and the data is not retained for a period longer than needed. Through your use of DÉCORTRAIL, we can use your browsing information to assist us in customizing your experience and provide you with the best services.Like other websites, we use “cookies,” and we obtain certain types of information when your internet browser accesses DÉCORTRAIL. We may use this information for our internal analysis and provide you with location-based services, such as advertising, search results, and other personalized content.Any personal information provided to or gathered by DÉCORTRAIL under this Privacy Notice will be stored and controlled by DÉCORTRAIL. While all your personal information is secure with us, however, we may be required to share the aforesaid information with government authorities, enforcement agencies and other agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cybercrimes, prosecution and punishment of offences. You hereby agree and consent for DÉCORTRAIL to disclose your information, if so required, under applicable law.
DÉCORTRAIL gives you access to information about your account, your use and interactions with us for the limited purpose of viewing and, in certain cases, updating that information. Information about you may be accessed by logging into your account with DÉCORTRAIL and viewing the “My Account” tab.
By the use of the website, you consent to the collection and use of the information you provided and the information shall not be disclosed or shared anywhere. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
We may need to update our Privacy Policy from time to time, without any notice so please review the policy periodically. The latest version of the Privacy Policy is always available on our website.
Return Policies
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at support@decortrail.com within two days of receiving the product, with an image of the defective or wrong product. No returns will be processed if the above is not met. After receiving a response, if the return is accepted, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Decortrail India Private Limited
Attn: Returns
RMA #
D-81 Hosiery Complex, Phase-2 support@decortrail.com
Noida, Uttar Pradesh 201305
India
Please note, you will not be responsible for return shipping charges.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Cash on Delivery items are FINAL SALE and cannot be returned.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.